Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanitydriving our business priorities alongside meaningful social, community, and societal impact.
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Why Ciena:
- We are big proponents oflife-work integrationand provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
- We believe aninclusive, diverse and barrier-freework environment makes for empowered and committed employees.
- We recognize the importance ofwell-beingand offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
- We are committed toemployee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
- We know thatfinancial securityis important. We offer competitive salaries and incentive programs, RSU's (job level specific) and an employee share option purchase program.
- We realizetime awayto recharge is non-negotiable. We offer flexible paid time off!
- Great work deservesrecognition.We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.
How You Will Contribute:
Reporting to the Manager, Field Systems Engineering Operations, as a Senior Associate, Field System Engineering operations, you will work performing Sales Engineer (SE) activities as part of Global System Engineering Support Center to support Global customer projects & bid activity.You will use your technical knowledge and expertise to partner with and support different Regional Sales Engineering teams in the region to develop high value networking proposals that accurately address specific customer technical needs. You'll be actively involved in all pre-sales activities, such as customer presentations and demonstrations to articulate use-cases, providing technical consultancy, and working on RFx with the objective of fostering the sales cycle.
- Sales engineering activities on Ciena's NMS, SDN and Tool portfolios (NAVIGATOR NCS, NAVIGATOR NCS Applications & Adaptive IP Apps) such as Customer presentations, Demos, RFP responses and internal collaboration.
- Develop and present internal and/or external knowledge transfer sessions explaining the architecture, capabilities, limitations, advantages for technologies, etc from the standpoint of pre-sales and Business Development.
- Engage with target customers, assess their needs/requirements and work with the Accounts and SE team to develop a solution offering best suited for Ciena's customer needs.
- Work on various RFx deliverables such as Statement of Compliance, Technical Solution Documentation, etc.
- Accountable for the development of custom presentations and demonstration of use-cases and value to prospective customers and configure and setup labs to showcase different product features and functionalities.
- Collect the latest features in solutions and technologies and identify relevant insights to be shared with the Product Line Management and SE leadership teams.
- Partner with different technical teams to address specific validation and consulting requirements, achieving the best fit for our customers.
What Does Ciena Expect of You
- Initiative you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
- Agility you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process.
- Communication expertise you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
- The flexibility towork independentlyand aspart of a broader team you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
- Relationship builder with an ability to influence, you're able to get work done through others.
- A commitment to innovation you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.
The Must Haves:
- Bachelor's/Master's degree in Electronics/Communication Engineering or equivalent
- 0-4 years of experience in the telecommunications industry with a particular focus on System/Sales Engineering operations.
- Detailed Working knowledge of Ciena Management solutions will be a strong asset.
- Knowledge in Photonic and Layer-1 switching technologies such as DWDM technologies (such as ROADM & wavelength management), OTN & Control Plane etc.
- Hands-on experience in NMS/SDN for Layer-0 Photonic & Layer-1 switching like service management, FCAPS etc.
- Hands-on experience in automation with Open APIs (such as REST-API, WebSocket, T-API, NETCONF & gRPC/gNMI) using Python scripting, third-party tools and Postman.
- Hands-on experience in Linux Operating Systems, Docker and Container-based deployment
- Exposure to Microservice Architecture based platforms and REST-based APIs
- Knowledge of Core/Metro Transport, Core/Metro Switching, Ethernet Transport/Switching and Packet Optical Networking
- Good to know about Database (Cassandra, MySQL), Kafka messaging services and Monitoring Technologies (Nagios, Grafana)
- Good to know of Web Sockets, Authentication, and Web Security
Desired Skills:
- Must be a fast learner, quickly incorporating technical knowledge on both technologies and tools.
- Must show a constant positive attitude and eagerness to take any kind of tasks to develop skills and specialization through repetition.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is anEqual Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
