Associate Renewals Manager

Overview:

The Associate Renewals Manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business.

You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for new products and services.

Responsibilities:

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oversee a high volume, transactional book of business
Engage with customers approx 120 days prior to expiration
Propose Services and training credits and Premium Support
Evaluate coterm opportunities to streamline transaction processes
Understand negotiation tactics
Identify upsell/cross-sell/expansion opportunities
Develop understanding of customer's approval processes and budget cycle
Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks
Maintain consistent updates of Salesforce CRM tool for pipeline management
Ensure accurate forecast of renewals pipeline as defined by the business
Other duties as assigned

Qualifications:

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

1-3 years prior experience in Renewals Management
Proficient in Microsoft Office suite with an intermediate knowledge of Excel
Salesforce or prior CRM experience required
Ability to multi-task and meet metric deadlines
Strong problem solving, reasoning skills and an eye for details
Strong oral, written and interpersonal skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate degree or equivalent work experience, Bachelor's degree preferred

Environmental Factors

Constant indoor collaborative work environment in close contact with co-workers
Frequent social interactions and interruptions
Frequent work under time restraints
International and domestic travel required
Working across multiple time zones

Physical Requirements

Lifting/Carrying:

Occasionally carrying items weighing under 10 lbs.
Rarely carrying items weighing between 11-20 lbs.

Twisting/Turning:

Occasionally reaching over shoulder
Overhead and reaching outward
Occasionally bending
Frequently walking normal surfaces
Constant sitting

Other:

Constant use of keyboard, fine dexterity, grasping, holding
Constant repetitive motion hands

EEO Commitment:

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [Confidential Information].