Who is Interactions
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like
MetLife, Citi, and
Shutterfly have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
The Associate QA Automation Engineer will play a key role in testing components and features of the platform. They will also work in close collaboration with DevOps, Product Owners, Professional Services, and in some cases, third party software vendors.
Job Responsibilities
Essential Job Functions
- Review product design documentation to ensure that requirements stated are correct, logical and verifiable.
- Maintain effective communication with developers throughout the software development life cycle.
- Create and maintain methods and test plans for new and existing products.
- Execute test methodologies in order to verify functionality and performance ahead of release to the
customers.
- Estimate, prioritize, plan and coordinate testing activities and methodologies.
- Design, develop and document sophisticated test automation class libraries
- Help identify and implement testability features (such as detection mechanisms) in the application components under test
- Help to define, establish, and improve QA metrics across various platform components
Why Work at Interactions
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. 
