Overview
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel The journey starts here, with you at SITA.
About The Role & Team
This role is responsible for the successful project management and implementation of airline carriers into SITA Borders Management solutions as per agreed scope, costs and timelines in coordination with internal and external stakeholders.
What You Will Do
- Own and drive end-to-end coordination and management of Airline Engagement Process deliverables with airline carriers, carrier host system providers, governments and SITA internal functions, with the objective of certifying airline data into SITA Borders systems and activating airlines in Production.
- Initiate communication with airlines to explain government requirements.
- Document Airline Engagement materials; provide technical and operational information to Airlines.
- Manage the successful delivery of government and airline implementation with agreed scope, quality, and timelines and take corrective actions to manage any deviations to the agreed timelines.
- Conduct meetings with internal and external stakeholders and prepare presentations.
- Work independently or under supervision to complete assigned tasks.
- Proactively engage with airlines and governments to keep them informed at all times.
- Minimize the risk of delayed delivery and implementation problems by carrying out regular reviews of the progress of the customer requests.
- Create and maintain project management documents
- Work with relevant stakeholders to find resolution when implementation is at risk.
- Manage risks, issues and own escalations (in liaison with management)
- Ensure effective transition to SITA Operations and secure any sign-offs.
- Maintain Status reports and Sharepoint site for government related materials.
- Provide regular project reports to Customer and SITA stakeholders.
Experience
- Have 5+ years of experience, including 2+ years of experience in Air Transport related solutions;
- Strong verbal and written communication skills;
- University degree or equivalent;
- Formal Project Management training and certification, or related work experience;
- Good time management skills;
- Self-starter to work well independently and comfortably with local and international teams;
- Flexible to work in different time zones whilst working with virtual teams in different geographical regions;
- Be accountable and agile in managing implementations, with a sense of ownership and proactivity;
- Motivated to work with colleagues and available resources to for own learning and development;
- Working with customers - You are committed to putting the customer first. As a result you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction;
- Fluent in English language (other languages are an advantage);
- Proficiency in MS Office applications such as MS Word, MS Excel, MS Project and MS PowerPoint;
- Experience of working with Airline systems or Airline IT service providers is a plus;
- Basic understanding of network and message transport protocols such as Type-B, MQSeries, IPVPN (Desirable);
- Basic understanding of Airline Systems and Airline passenger data formats such as APIS PAXLST, PRL, PNRGOV (Desirable)
What We Offer
SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
