The key responsibility of this role is to support the origination and in-life management of deposit products by ensuring an exceptional customer journey throughout the product life cycle.
Job Responsibilities:
- As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team.
- Working closely with the Onshore Teams to ensure the efficient and compliant completion of Deposit tasks.
- Cross functional in nature, the role will involve supporting the origination and in-life management of retail and SME deposits applications in addition to new product initiatives.
Daily Operation Tasks will include:
- Processing all applications through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies and procedures.
- Dealing with various tasks received in processing queue as per the application received for retail deposit customer.
- Sending appropriate Emails to customers as per the application received
- Processing of Customer Emails (instructions/queries)
- Processing of Customer documents & validation them in-line with Bank's policy.
- Processing of Funds received for deposit customers through various channels.
- Creation of accounts based on request from clients.
- Processing of Customer maturity & notices emails.
- Effectively complete ad-hoc tasks and initiatives as directed across the business.
- Support other BAU requirements of Operations teams aside from primary activities.
- Have a clear understanding of Role of Operations in the Life Cycle of Product.
Skillsets required:
- Understanding of the Banking Industry.
- Basic knowledge of corporate/retail banking products & concepts.
- Excellent communication both oral & written required.
- Computer literate and the ability to work on a variety of IT platforms.
- Should be a team player
Personal attributes:
- Energetic, enthusiastic, driven to go the extra mile.
- Flexible, eager to learn.
- Open to occasional weekend work and/or evening hours when and if required.
- Willingness to work flexibly and as part of ONE team, helping out in different business areas as required.
- Passionate about delivering excellence in service and quality.
Academic Qualifications:
- Graduate/Post Graduate degree in Finance. Any relevant experience in operations in banking domain is an add-on advantage.
