The Membership Quality & Reputation Team is responsible for ensuring the quality of GLG Network Members. As a Membership Quality & Reputation Associate, you will be focused on screening Network Member profiles for potential quality issues. You thrive in an ever-changing ambiguous environment, multitasking between various responsibilities. In this role you will develop strong, actionable business skills - including time management, prioritization, communication, and problem solving.
Responsibilities include, but are not limited to:
- Effectively manage incoming cases related to existing reports and dashboards
- Investigate quality issues that are escalated from other GLG teams
- Conduct in-depth research on issues/concerns identified using proprietary databases and/or public domain, supporting senior team members on all aspects of quality engagements.
- Ensure that risks are identified, assessed, managed, and reported in a timely manner.
- Collaborate and work closely with global teams in a distributed environment, to protect the integrity of all GLG engagements and to ensure that Network Member profiles are complete, accurate and up to date.
- Provide feedback on new processes, guidelines, and protocols to improve the decision-making process around Network Management quality issues
- Communicate with Network Members and internal stakeholders to resolve any outstanding concerns
- Perform other duties and responsibilities as assigned
An ideal candidate will have the following:
- Ability to work EMEA hours
- Prior experience communicating with internal and external parties across regions and time zones
- Proficient in English (oral and written communication)
- Strong academics with 1 to 2 years of relevant industry experience. Preference will be given to candidates with a background in compliance, risk management, quality control, internal audit, or equivalent role
- Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.), with experience handling challenging situations and conversations
- Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage.
- Demonstrated commitment and attention to detail
- Proven ability to work independently in a fast-moving environment
- Ability to work effectively independently and collaboratively in a team
