Who we are: Fi is a money management app that listens to your needs, understands your wants, and gently nudges you to achieve your financial goals. On the inside, we're a deep-tech startup that's building a highly innovative and secure financial hub for a digital-first generation.
Why you should work with us: We are about doing the right thing always, both for our team and our users. We are a positive, transparent and inclusive community, celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking impact and growth.
What is this role about : You will be part of the Operations team at Fi and lead the Quality and Process Excellence charter across multiple areas including User risk, Wealth ops & Area operations.
Roles and responsibilities
Setup and monitor quality scorecards at individual and queue level and plan preventive and corrective measures to mitigate impact.
Setup robust processes to detect MOs through transaction patterns and other user risk signals to help with fraud detection and prevention.
Manage a team of quality analysts and monitor their overall throughput and other KPIs.
Prepare and publish periodic reports to keep the stakeholders updated on the state of quality metrics.
Be a Key stakeholder in Process design & improvement for Riskops using structured methodologies like Value Stream mapping, Kaizen and lean Six Sigma.
Stay updated on the latest technology, interpret AML & KYC Regulations & Industry benchmarks to establish internal goals & KRAs.
Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made.
Assess process risks through methodologies like FMEA & implement statistical quality control to continuously improve audit processes, enhance standards and control defects.
Formulate and standardize SOPs & other process related documentation across queues while ensuring the highest standards for documentation.
Assist in the development and delivery of training programs for new employees, new processes and process changes across ops queues.
Collaborate and work closely with the user risk team and other relevant departments to ensure a holistic approach to process design and quality assurance.
Work closely with internal product team on product roadmap to automate manual processes and eliminate defects.
Selection process & timelines :
Once we have your application, our Talent team will review and reach out if we find your profile/portfolio suited for the current requirements.
Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability.
We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun! We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
