Job Title: Associate Manager - Culinary Control North & East
Job Type: Full-Time
Minimum Qualification: Bachelor's degree in Hotel Management or Culinary Arts from a premier institute
Location: Gurugram (First Preference is Gurugram)
Roles and Responsibilities:
- Menu Implementation and Coordination: Support menu introductions and implement approved menus with F&B service providers, ensuring adherence to quality and presentation standards.
- Quality Control and Production Oversight: Conduct onsite bulk production with service providers and train their staff to maintain consistency in food preparation. Collaborate with the culinary team to execute menu changes and enhancements.
- Food Audits: Perform routine food audits in line with approved menus, ensuring high quality and consistency in food offerings. Provide feedback to F&B partners for continuous improvement.
- Complaint Resolution: Monitor customer complaints related to food quality and coordinate with chefs to resolve issues promptly. Gather feedback from Air India stakeholders to refine menus based on real-time needs.
- Cross-functional Coordination: Act as a liaison between F&B Services and other Air India business units to support culinary excellence at various locations. Disseminate relevant updates and information across teams.
- Stakeholder Engagement: Build and maintain productive relationships with F&B partners, ensuring effective communication and smooth operations across culinary initiatives.
Skills Required:
- Culinary Expertise: Advanced knowledge of food preparation, menu development, and quality management.
- Stakeholder Management: Strong interpersonal skills for managing relationships with internal teams and external F&B partners.
- Communication and Coordination: Excellent verbal and written communication skills for effective team collaboration.
- MS Office Proficiency: Advanced skills in MS Office Suite, particularly in Excel and presentation tools.
- Leadership and Training: Ability to lead, train, and motivate F&B partner teams, fostering a culture of quality and excellence.
Qualifications:
- Education: Bachelor's degree in Hotel Management or Culinary Arts from a top-tier institute.
- Experience: Minimum of 5-7 years in airline F&B operations or flight kitchens, with proven experience in culinary design and execution.
- Additional Requirements: High level of initiative, accountability, and a strong understanding of airline F&B logistics and operations.
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