Associate

Exp: 0-2 Years

Job Description

Strategic Focus

Identify and suggest improvements that aim to increase efficiency and quality standards across the business.
Excel in Service Delivery

Operational Management

Assist in reporting preparation as required.
Review work to avoid re-work of tasks and maintain high quality standards.
To ensure the quality and productivity standards are met.
Complete all employer/member transactions across funds as required.
Communicate effectively with internal and external stakeholders to resolve enquiries.
Contact members and employers as needed to successfully complete tasks.
Complete adjustments and investigations as appropriate and as instructed.
Complete mandatory training by the required due date.
Participate as a positive member of the team by co-operating with others to achieve the team s goals.

Governance Risk

Comply with all company policies, our core values and procedures.
Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
To create upkeep Business Process Manuals Make training manuals.

Experience Personal Attributes

Good understanding of relevant Superannuation legislation and industry knowledge
Sound knowledge of MS Office and other software packages
High levels of data entry and processing
Accuracy and attention to detail
Good investigation and problem-solving abilities.
Customer focused with the ability to collaborate with others to achieve desired outcomes.
Ability to prioritise and time manage multiple tasks to meet tight deadlines.
Possess effective communication skills, both written and verbal
Generate creative solutions to address problems and commit to follow through.
Possess a sound knowledge of technical and compliance issues, understanding the relevant policies and legislation.