Employee will utilize tools provided to manage and monitor customer, vendor, and security tickets
Process outbound and inbound calls while handling all calls, adhering to all policy and standards
Ability to work with and manage internal and external clients
Create and provide documentation as needed by Management
Provide support in relation to security, data center infrastructure, and NOC operations
24/7 shift operations
Availability to work additional hours as needed
Create reports and other documentation per process and procedures
Perform other duties as assigned
Working conform the as pe PAN India NOC playbook.
Working conform remote monitoring of multi-location PAN India data center
Support and maintain daily and weekly performance dashboards according to requirements local Site-Engineers
Knowledge, Skills & Abilities
Willingness to communicate and work in a team environment while maintaining the ability to be self-driven
Able to manage critical events while having the ability to multi-task
Knowledge and understanding of critical environments within the Data Center a plus
Monitors and responds to abnormal conditions with facilities systems. Areas include Mechanical, Electrical, Fire Safety, and Building Monitoring and Control
Basic understanding of Windows OS and Microsoft programs such as Excel, Word, Teams and Outlook
Strong written and oral communication
Able to lift to 23kg and or work in elevated locations
Prior DCIM monitoring in data center experience a plus
Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
Ability to learn quickly and address issues as they arise on all shifts
Ability to effectively manage multiple projects
Education/Experience
QUALIFICATIONS
Bachelor Engineering degree
Basic data center course CDCP is a plus
Certification, training or work experience in the IT or Data Centers fields is a plus
