Want to be a part of our team
The role of the Associate Managed Services Information Security Analyst is to work with the security tools and other security teams to monitor, analyse, interpret and report on the incoming client data for the purpose of delivering security information and recommendations to the clients, enabling NTT to deliver the contracted security services. This will include tasks such as security incident detection and response, security event reporting, threat hunting, content maintenance (tuning) and interacting with clients to ensure their understanding of the information generated, recommending client system changes as well as answering security related queries from the clients. This is an entry level role within the Managed Services Information Security Analyst team, and works under guidance of more experienced analysts within the team.
Working at NTT
Key Roles and Responsibilities:
- Work as part of a global Cyber Defence Centre (CDC) team that works 24/7 on rotational shifts.
- Work with client stakeholders and Information Security Manager (ISM) to tune the MSSP platform and client SIEM to enable more efficient detection, analysis and reporting
- Monitoring of the NTT security tools to review and analyse security logs from client environments
- Generate continuous improvement ideas for supported security tools/technologies, to enable improvements to the NTT services, employee experience and client experience
- Adhere to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards
- Utilise and document best practices and amend existing documentation as required
- Security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics.,
- Utilise a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure.
- Ensure usage of knowledge articles in incident diagnosis and resolution
- Perform defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information
- Manage unresolved incidents and follow up until incidents are resolved
- Apply critical thinking to your role to ensure the best outcomes for the client and NTT within the boundaries of the service and SOPs
- Remain curious and objective to provide high quality services to the clients, beyond tools native capabilities.
- Cooperate closely with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business and the client.
Knowledge, Skills and Attributes:
- Work is reviewed periodically based on a set of defined procedures or precedence
- Normally receives general instruction on work and new assignments
- Learns to use professional concepts
- Working knowledge on implementation and monitoring of any SIEM or security tools/technologies.
- Knowledge on security architecture, worked across different security technologies.
- Customer service orientated and pro-active thinking
- Problem solver who is highly driven and self-organised
- Great attention to detail
- Good analytical and logical thinking
- Excellent spoken and written communication skills
- Team play with the ability to work well with others and in group with colleagues and stakeholders
Academic Qualifications and Certifications:
- Degree or relevant qualification in IT/Computing
- Security certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCNA , JNCIA , ACCA ,PCNSA , CCSA will be an advantage.
Required Experience:
- Entry level experience in SOC Analysis Operations
- Entry level experience in SIEM usage for investigations
- Entry level experience in Security technologies like Firewall , IPS , IDS , Proxy etc
- Entry level experience in technical support to clients
- Entry level experience in handling security incidents end to end
- Entry level knowledge on security concepts and application of those concepts
- Entry level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots and other security tools
- Knowledge on log collection mechanism such as Syslog, Log file, DB API
- Knowledge in security architecture
- Entry level experience in Security Analysis or Engineering
Skills Summary
Communication, Critical Thinking, Customer Service, Cybersecurity, Logical Thinking, Teamwork
Workplace type:
Hybrid Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
