About The Role
Grade Level (for internal use):
07
The Role: Associate, Fulfillment
The Team: The Candidate will be joining a team of highly motivated and professional individuals. The fulfillment team is responsible for onboarding Client on multiple Data delivery platforms the client is being contracted for. The team onboard the clients by processing Free Trials, New Sales, Renewals, Cancellations and Suspensions in a timely manner aligning to Service Level Agreement. The team works 24/5, liaison very closely with the Sales Representatives, Account Managers and Product Managers in understanding the client requirements and configuring the entitlements and capabilities suiting client needs. Client on-boarding is one of the most critical functions as it directly impacts client experience/delight, servicing, and relationships all of which, in turn, impact ACV. As businesses get more competitive, we need to ensure that clients onboard process is handled quickly as we deal with entitlements on products and contents what S&P offers.
Whats In It For You
- In this role, you will work very closely with the frontline commercial team in understanding the client requirements and enabling the products and services access the client is looking for.
- You will get exposure to the different products, services and data S&P deliver/offer to clients via various delivery platforms
- You will get challenged on a daily basis with a steep learning curve.
Responsibilities
- Collaborate closely with Sales Representatives and Account Managers in understanding the clients requirements and configuring client accounts with relevant entitlements and capabilities based on the contract the client signed for.
- Need to ensure that he/she does the needful checks and balances before turning on and off the access to the clients.
- Process Free Trials, New Sales, Renewals, Cancellations and Suspensions in a timely manner aligning to Service Level Agreement.
- Ability to work on multiple entitlements process.
- Work closely with Order-To-Cash teams to get client onboard smoothly whenever required
- Respond to requests for information in a timely, professional and positive manner
- Quick in decision-making on client platform onboarding issues and client access issues.
- Able to perform root cause analysis for any client access issue and come up with a preventive solution
- Adapt systems and applications used internally
- The individual should proactively find ways to improve the overall teams efficiency by recommending process improvements with LEAN and Automation ideas and also strive towards the successful implementation of the ideas.
What are we looking for
- Strong customer service skills to effectively work and resolve Fulfillment cases.
- The employee will be expected to work well within a team and demonstrate exceptional learning agility, creativity and problem-solving ability.
- Must possess a diagnostic approach to assist our internal stakeholders including frontline Commercial teams and Product Managers/Owners
- Strong analytical and interpersonal skills.
- Possess excellent verbal & written communication skills
- Fluency and eloquence in English are required.
- Knowledge of MS Office products is a must.
- Experience with Salesforce is a plus.
- Its mandate to work in rotational shifts and more specifically in Late Evening/Night Shift
Whats In It For You
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People
We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity in all we do, bring a spirit of
discovery to our work, and collaborate in close
partnership with each other and our customers to achieve shared goals.
Benefits
We take care of you, so you can take care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our Benefits Include
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, And Inclusion At S&P Global
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesnt stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:[Confidential Information]and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law.
203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)
Job ID: 303347
Posted On: 2024-06-13
Location: Ahmedabad, Gujarat, India
