The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Argentina, Pakistan, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).
The Impact: As a Client Support Associate focused on ESG, you understand the everyday workflow of clients and help utilize our products more effectively and efficiently. You will directly contribute to the department s goals of improving client support interactions. As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you'll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
Work Shift: The team operates 24/7 and may require working during the US hours and on weekends.
What's in it for you:
- Sharpen your professional and social skills while interacting with industry leaders.
- Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations, and universities located across the globe.
- Learn technical expertise like MS Excel and SQL.
- Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities.
Responsibilities:
- Provide client support via phone, email, chat, and other mediums.
- Use Diagnostic Techniques to go beyond client wants and delve into the why.
- Make suggestions regarding product usability, presentation, and data quality.
- Work with clients and internal colleagues to help build customized, data-driven Excel models.
- Conduct educational WebCasts and Pro-active client outreach campaigns.
What we're Looking For:
- Minimum of a Bachelors/College degree in Economics, Finance, or equivalent
- Interest in sustainability/ ESG areas will be preferred
- Knowledgeable in finance, capital markets, or the global economy
- Excellent written and verbal communication skills
- Strong attention to detail and ability to multitask effectively
- Team-player mentality with tight-knit teamwork skills
- Flexible to changes in a rapidly evolving environment
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards small perks can make a big difference
