Associate Director Product Management (Digital)
Company Overview
Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.
Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.
FAREPORTAL HIGHLIGHTS:
- Fareportal is the number 1 privately held online travel company in flight volume.
- Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
- 2019 annual sales exceeded $5 billion.
- Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.
Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.
Role Overview
As an Associate Director Product, you will be accountable for growing the attachment rate of the ancillary products and services and increasing beyond-air attachments. You will be managing products, processes, delivery, marketing and ensuring the squad is working on items aligned to our strategy, quarterly initiatives, and objectives. The Digital team is responsible for the global strategy, products, and roadmap for Fareportal's Air product (desktop, mobile web, apps, and messaging).
Responsibilities
- Grow air ancillary attachment and sales, non-air attachments, by working closely with stakeholders from leadership, product, design, engineering, legal, finance, marketing, and operations group.
- Develop product roadmap and plans along with other squads/tribes, ensuring alignment with company growth goals.
- Coordinate major product initiatives across teams to ensure dependencies are aligned and features are delivered timely.
- Develop revenue growth plans and KPI targets by partnering with pricing, finance, marketing, and other teams, analyze and optimize metrics performance by taking timely actions to facilitate targets achievement.
- Launch new ancillary products and services and add to Fareportal's product portfolio by partnering with stakeholders.
- Drive qualitative and quantitative analysis to identify key customer needs, target audience, create value proposition through right product creation and personalization techniques.
- Work closely with designers, UX, engineering and QA to ensure products are delivered timely and to a high standard.
- Build A/B testing plans, perform multivariate testing, analyze, optimize, personalize to drive cohort-based product offerings.
- Track product/feature performance, monitor A/B tests post launch to identify areas of improvement.
- Identify customer pain points and opportunities and build and communicate an executable product roadmap that balances value creation, business value, timelines, development complexity.
- Own our industry and non-industry competitor review process as an input into our product roadmap.
- Arrange team ideation workshops, planning sessions and hackathons to generate new ideas or refine existing ones.
- Own the product development process from start to finish, ensuring stories are well defined in advance of the sprint.
- Peer review user stories, acceptance criteria, agile ceremonies, A/B test plans and post launch performance monitoring.
Requirement
- Bachelor's Degree in Computer Science or related field, MBA and/or Master's degree in Computer Science or related discipline preferred.
- 8+ years of product management experience working on B2C products, preferably with ecommerce or travel products.
- Extensive experience with AB testing for a high traffic websites and mobile apps, launching new products and services.
- Experience translating a business vision into detailed requirements, communicating with business and technical audience.
- Ability to work well with diverse stakeholders in a team environment with minimal supervision, achieve timely deliveries.
- Analytically driven with a test and learn bias, experience with recording, measuring and optimizing performance.
- E-Commerce or technology start up experience, travel products experience a plus.
- Overall strong, product, technology, and business processes awareness and willing to recommend those improve product quality and team productivity.
- Strong communication skills, verbal/spoken and written.
- Proactive and willing to call out issues and suggest changes to management.
- Comfortable working within cross-functional product organization with matrix reporting structure.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company's sole discretion, with or without notice.
Fareportal is proud to be an equal opportunity employer. We strive to create a culture of diversity and inclusion for all our team members and are committed to maintaining a workplace that is free from unlawful discrimination and harassment. Unlawful discrimination based upon race, color, religious creed, sex, gender, pregnancy, gender identity, gender expression, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, genetic information, medical condition, physical or mental disability, military and veteran status and all other characteristics prescribed by law is strictly prohibited.
