Associate-Digital Product Management

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

SABE P&C supports 20+ diverse platforms and 25k+ users (Sales, Marketing, Analytical) across the Enterprise. It plays a pivotal role to drive critical aspects of platform & product lifecycle, with a strong focus on enhancing customer experience & adoption. SABE P&C vision is to Enhance user experience & agility for Enterprise Platforms at optimized cost. SABE P&C iPlus team is the Product Owner of the Enterprise Incentive Management Product/Tool: Varicent ICM. Team's vision is to automate controls across end-to-end Incentive Management & continue to enable timely & accurate incentive payouts for Sales and Servicing colleagues across the Enterprise (GSG, TLS, GCS, ICS, GMNS), with strong focus on strengthening controls, driving efficiencies, and improving user experience. This role is to drive the modernization for Incentive Payout system.

Key Responsibilities:

• Analyze key business requirements and identify KPIs, business drivers etc.

• Coordinate effectively with architects, technical team, and business team to convert business requirements into technical stories as well as deliver on iPlus features.

• Develop end to end business understanding as well as System architecture to better support Business needs.

• Design and implement Varicent workflows, rules, and calculations to meet business needs and ensuring high quality and adherence to timelines.

• Drive complete User Acceptance Testing starting from scenario identification to complete execution.

• Identify and deliver on future looking features to drive better customer experience.

• Your duties will involve the troubleshooting of data issues, creating reports, working with the team at aspect of the incentives process.

• To ensure all payouts go out on time and error-free

Skills/Capabilities

Functional:

• 3-5 Years of Experience in resolving and optimizing complex business problems using Varicent ICM
• Must have detailed business knowledge around the incentives process and business rules (ramifications of exceptions)
• Understanding of sales performance management domain
• Expertise in design / development / Testing (SIT/UAT/QAT) i.e. all stages of SDLC
• Knowledge of User experience principles
• Experience of End-to-End Software Product Solution implementation
• Experience of User story drafting (Agile perspective)

Technical

• Varicent ICM Platform ( MUST HAVE)
• HTML, CSS & Java Script
• RDBMS / Big Data / Hadoop
• Rally & JIRA
• SQL

Preferred:

• Exposure to other Incentive platforms like Callidus, Anaplan etc.

• Experience in Data analytics and Automation