The role bearer has the responsibility to plan the collection activities for its assigned area. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.
Roles & Responsibilities:
- Responsible for managing and undertaking collections process for debts that have been assigned
- Regularly track the portfolio for specific buckets for the assigned area
- Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
- Responsible to allocate and achieve targets from agencies/ in house team
- Regularly follow up with the default customers
- Ensuring adherence to collection process and legal guidelines
- Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
- Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis
Secondary Responsibilities :
- Recommend process changes in order to improve service efficiency and quality
- Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
- Leverage in-house synergies through collaboration with internal stakeholders.
