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Job Title : Associate - Customer Support
Job Location : Kolkata
Name of the Process : Flipkart
Experience : 0-1 Year
Job Description :
Educational Qualification:
UG Can apply (Students perusing Regular / Full time Courses and students with fixed classes or colleges will not be considered).
Graduate 70% - UG 30%.
Age: Minimum Age 18 years and maximum 40 years
Language: English + Hindi
Band / Grade and Experience
U1 Fresher (<1 year)
U1 Experience min 1 Years of relevant experience
Customer service / Any BPO / Tele-calling.
Skills and Ability:
Communication: Should possess good English verbal skills B1 Quality, at par with VETI 4
Computer Proficiency: Should know basics of computer and knowledge of MS Office, Outlook.
Operating Model:
100% Work from office.
Candidates should be open to a shift of 24x7.
6 days working model and week off, as per business requirements.
Transport: Transport will be governed by Tech M BPS policy
Exceptions:
Process Details:
ADVISOR RESPONSIBILITIES:
Step 1: RE consultants (Frontend) will offer resolution on the call as per the defined process.
Step 2: In case issues which require support & backend actions which can be taken on call, RE agents (Frontend) will interact with the FK KNE and offer solutions to customers.
Round of Interviews and Threshold for Candidates with >12 months of Exp
RMG Screening as per JD
Typing test(30WPM 90% accuracy
Domestic Versant Test VETI 4
Operation Round
FINAL Operations Round with Client Calibrated Team.
Role:Customer Service Executive (Voice)
Industry:Business Information Systems
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
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Date Posted: 15/07/2024
Job ID: 84834353
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
