Associate Customer Service ( Kannada Language) - Gurugram

Responsibilities

• Manage required amounts of inbound and outbound calls basis the daily call volume in a timely

manner

• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue, and provide solutions and/or

alternatives

• Seize opportunities to retain products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge

and performance level

• Meet personal/team qualitative and quantitative targets.
• Maintains and improves quality results by adhering to standards and guidelines; recommending

improved procedures.

• Updates job knowledge by studying new product descriptions; participating in educational

opportunities.

Skills Required

• Minimum 1-year previous experience in a customer support role, preferably in Insurance Industry
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices and Ability to multi-task, set priorities and manage time

effectively

• A good understanding of working with KPIs and their basic calculation.
• Willing to work for 6 days a week and with 9:00 AM 6:00 PM shifts.
• University/college degree is required.