Aster Medcity is looking for Associate. customer care to join our dynamic team and embark on a rewarding career journey
Customer Support: Respond promptly and effectively to customer inquiries, providing accurate information, resolving issues, and offering appropriate solutions
Communication: Interact with customers via phone, email, or live chat, demonstrating excellent verbal and written communication skills while maintaining a friendly and empathetic attitude
Problem Resolution: Identify and analyze customer concerns, troubleshoot problems, and escalate complex issues to the appropriate departments when necessary
Product Knowledge: Develop a deep understanding of the company's products or services to provide accurate and relevant information to customers
Customer Satisfaction: Strive to exceed customer expectations by actively listening to their needs, addressing concerns, and ensuring their overall satisfaction
Documentation: Maintain detailed and accurate records of customer interactions, transactions, inquiries, and complaints in the designated database
Process Improvement: Identify opportunities to enhance customer support processes, suggesting improvements to streamline operations and enhance overall customer experience
Team Collaboration: Collaborate with colleagues and cross-functional teams to share knowledge, provide assistance, and contribute to a positive and cohesive work environment
Quality Assurance: Adhere to established quality standards and service level agreements to deliver consistent and high-quality customer care
Professional Development: Stay updated on product knowledge, industry trends, and best practices in customer service to continuously improve your skills and performance
