Mode: Work from Office (6 Days),
Job Description: The Client Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information.
Required Skills and competencies
Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely.
Customer-centric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment
Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed.
Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery.
Familiarity with customer-relationship management (CRM) software programs
Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.
Flexible with the working schedule; may be expected to work weekends, holidays and events where there is increased service
Job Types: Full-time, Permanent
Benefits:
Health insurance Leave encashment
Shift:
* Rotational shift
Experience:
- total work: 1 year (Preferred)
Work Location: In person
Expected Start Date: 09/09/2024
