- Review systemic reminders from tickler management tool.
- Act upon ticklers/reminders generated via systems used. Actions include but not limited to:
- Performing both mandatory and optional client calls.
- Reviewing reserve funds to ensure required balance is maintained.
- Receipt of funds, disbursement of funds, transfer of funds.
- Sending reminders to clients for compliance items such as:
- Financial statements and budgets
- Company certifications and other related documents.
- Rebate/Arbitrage Calculations.
- Identify and act on fiduciary items that include:
- EMMA- Trustees are required to post financial statements and other legal notices of significant events on EMMA (Electronic Municipal Market Access).
- Taxes - Reminders to pay taxes for clients or receive payments from clients for future payments.
- TIRA - Annual notices must be sent to bondholders of corporate deals informing them of any conflicts/problems.
- Reports Outgoing - Trustees are required to send reports to clients or bondholders as required in the legal documents.
- Follow up with clients on non -receipt of above items.
- Ensure to perform timely and accurate tickler maintenance.
- Updating aged ticklers with comments on action taken.
- Release ticklers once the action is completed.
- Meet deliverables to ensure consistent green KRIs.
- Working co-operatively and inclusively in a team environment to achieve shared objectives.
- Providing clients with high quality operational support.
- Ensuring that good client relations are maintained, and inquiries are researched and resolved efficiently.
- Navigating internal resources to resolve moderately complex external client s day-to-day issues.
- Monitoring client inquiries, resolving non-routine issues and escalating complex/risk issues to the appropriate leader, as and when needed.
- Participating in internal activities and initiatives designed to identify process improvements to enhance the external client experience.
- Documentation of any client communication.
- Good communication skills to deliver high quality service to external clients.
- Applying problem-solving skills, experience and judgement to analyze information.
- Preparedness to take on back-up functions.
To be successful in this role, we re seeking the following:
- A minimum bachelor s degree or the equivalent combination of education is required.
- Minimum 5+ years of prior experience in operations (Corporate Trust, Client facing, Governance or Derivatives functions).
- A candidate who has experience with reviewing client governing documents, such as trust indentures, escrow agreements, investment agreements, financial statements, loan agreements, legal documents, etc. would be a good fit for this role.
- Skill Requirements:
- Knowledge of Fixed-Income Securities markets, Money market, Derivatives and Capital Market.
- Knowledge of the Custody Life Cycle.
- Strong in reviewing client governing documents and interpreting the same.
- Technical Proficiency:
- Good knowledge of MS Office (Excel, Word, PowerPoint, and Outlook).
- Client Communication:
- Strong oral and written, fluency in English language is a must.
- Problem-solving orientation.
- Client-focused.
- Efficient.
- Proactive.
- De-escalating (as required).
- Self-Management:
- Efficient, structured, independent and autonomous working.
- Knowledge about systems, their logic and interaction.
- Responsible time management.
- Adherence to the internal control, reporting and compliance guidelines.
- Always ready to take on special tasks (if required).
