Associate Client Manager

1. Leading teams, supervise and mentor the high performers, providing guidance and support. 2. Coordinate daily activities, assign tasks, and monitor workload to ensure efficiency and productivity. 3. Create and review IDPs (Individual development plans). Conduct regular performance reviews and provide constructive feedback for professional development. 4. Prepare detailed reports on team's progress, opportunities and presentations for senior management and stakeholders. 5. Monitor trends and metrics to identify opportunities for process improvement and optimization. 6.Implement quality assurance measures to maintain high standards of accuracy and service delivery 7.Provide exemplary customer service by addressing any queries and concerns promptly. Help with escalations 8. Connect with the onshore partners regularly to discuss staffing, workload, transitions, gaps if any thereby maintaining high level of connect and engagement

Domains: Insurance/ 401K Process/ Health & Welfare/ Quality Assurance