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Tata Capital

Associate - Centralized Operations

Early Applicant
  • 5 months ago
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Job Description

Assist the central retail operations unit by driving a high quality customer experience balance with efficiency, compliance and consistency. Post Graduate/ Graduate in any discipline o Handle the Operations related activities of the retail loan product portfolio including repayment schedule regeneration post receipt from escrow accounts.

o Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant
o Handling MIS Reports publishing and ensuring net of TDS activities
o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
o Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT
o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
o Conduct impact analysis and accordingly update systems after approval from the business team
o Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
o Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested.
o Ensure compliance to all Audit / RBI regulations.

More Info

Industry:Other

Function:Retail Banking

Job Type:Permanent Job

Skills Required

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Date Posted: 12/06/2024

Job ID: 81499585

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