Summary
- Individual contributors or Team Manager with senior business partnering responsibility (e.g. SPOC for critical stakeholder). -Individual contributor or Team Manager in service operations. -Individual contributor or Team Manager and a SPOC for a given technology
About The Role
Major accountabilities:
- Focused management of service operations and or technology governance and external -internal interfaces in accordance with service operations and management processes.
Key performance indicators:
- Stable -compliant -secure and cost-effective operations measured by Availability -Performance -Capacity Metrics along with continuous cost reductions YOY -Responsiveness -Recovery Speed of critical incidents -issues in business -Automation led Programmable Infrastructure and Platform Services
Minimum Requirements:
Work Experience
- Technical knowledge.
- Project Management.
- Operations Management and Execution.
- Functional Breadth.
- Financial Management.
Skills:
- Aligning people and resources.
- Organizing and planning.
- IT Governance.
- IT Application / Infrastructure Management.
- Conflict management.
- Knowledge of IT Infrastructure & systems.
- Network Support.
- Vendor Management.
- Root Cause Analysis and Problem-Solving.
- Risk Management.
- Effective communication.
- Performance Management.
- IT Service Level Management.
- Talent & Leadership Development.
- Knowledge of information management and security.
- IT Incident & Problem Management.
Languages :
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