Search by job, company or skills

Chetana Rajiv Asekar ( Proprietor Of Subhadra Jobs Consultancy )

Assitant Manager in Bpo

Quick Apply
  • Posted 24 days ago
  • Over 100 applicants

Job Description

assistant Manager Operation BpO

Expertise in driving team to achieve process SLAs, productivity and quality targets

within the established timelines

Showcased excellence in steering CRM operations & enhancing customer

experience; characterized as a visionary strategist for driving customer level

profitability and addressing client priorities and resolving escalations within

prescribed TAT, thereby attaining high CSAT &retention

Highly skilled at meeting & setting KPI/KRA targets and planning areas of

improvement across agents persuasiveness, product/service knowledge and problem

resolution ability

Added value to the efforts of the organization by checking & assuring quality of

complex deliverables processed by team members, training new & existing team

members and resolving queries

Operational Excellence: developed continuous improvement strategy (to include

work plan, metrics, desired outcomes), Talent management of the OE Team to include

performance management & succession planning

Designed dashboards for operations; monitored day to day resolution closures and

case aging to ensure timely resolution

Monitored & drafted daily / monthly performance dashboard of the team; providing

training to ensure efficiency in process operations and meeting of individual & group

targets

A strategist with recognized proficiency in spearheading business

  • Managing the service levels as defined in the SLA.
  • Managing C-SAT & Quality score.
  • Conducting Service Review Meetings.
  • Managing Customer Expectations.
  • KPI & KRA
  • Ensure timely and accurate delivery of reports & MIS.
  • Review of tickets tagged as part of SRs.
  • Service improvement plans.
  • Audit management.
  • Ownership to get Tech issues of the process resolved without breaching SLA.

Skills Required

Login to check your skill match score

Login

Date Posted: 30/07/2024

Job ID: 86885045

Report Job

About Company

We are hiring for the Bpo requirements in Pan India.

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

Customer Service Manager jobs in Canada- Luxembourg - New Zealand - Ireland

Srv Global Consultancy Private Limited

Dutch Language Technical Support Executive jobs in gurgaon top Mnc

Deepak Kumar (Proprietor of Amex Career Services)
Last Updated: 18-02-2025 10:09:05 AM
Home Jobs in Kolkata Assitant Manager in Bpo