Drive Student conversions from existing Channel Partners for offer conversions with the efforts of Managers, PST Associates and closer coordination with the BU Teams.
Handling escalations effectively and resolving the issues within the defined TAT
Define KRAs, KPIs and report metrics to ensure that we are measuring progress
Ensure that managers are tracking the target achievement as per the set frequency through KRAs and KPIs
Act as a Subject Matter Expert for an assigned domain
Regularly oversee the process in place at Business Unit being followed, suggest improvement in the process, get it approved and implement according to the requirement.
Keep your product knowledge updated to maximize sales
Maintaining relationship with institutional delegates and channel partners.
Ensuring the compliances of the business unit
Analyze, design, document, and implement internal reporting systems and procedures for the assigned Division within specified functional area of operation.
Coordinate large multi-teams to work in sync and drive towards a unified set of goals/target
Implementing and executing initiatives to measure customers satisfaction
Analyzing the competition taking steps to grow the business.
Strategic planning and execution of entire business unit- Target setting/analytics/presentation of reports and monitoring the success rate of the business unit.
PL accountability of the business unit, rigorous approach and regular reviews.
Address performance issues working directly with the Manager
Ensure optimum performance from the team members
Sustain the culture of excellence, accountability, on-time delivery, and customer success
Ensure services are in compliance with professional and company policy standards.
To present MIS on monthly basis to the CEO along with ED
Job requirements
At least 10-12 years of relevant experience in Sales
Minimum 5 years of experience in managing the Team
Postgraduate in Business Management
Excellent communication skills
Good interpersonal/negotiation skills
Commercially astute
Strong analytical skills and data-driven thinking
Critical thinker and problem-solving skills
Team management and mentoring skills
Good time-management skills
Great interpersonal and communication skills
Understanding the business from the ground up and the key levers that will deliver superior results
