Drive Business Process Excellence and Transformation Projects for Healthcare Business Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.
Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical
Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.
Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.
Facilitate the sharing of best practices from within and outside the organization and implement them
Planning and managing budget and resource allocation for the assigned vertical
Job Responsibilities
Drive Six-Sigma and Lean projects
Drive Quality Management System within the organization
Drive Quality Net Savings in the organization
Drive VOC actionable across the team and maintain / improve scores
Drive inputs from VOC for improvements
Contribute and present in client/customer reviews/meetings
Adhere to compliance to quality standards
Personal Attributes
High Initiative and Enthusiasm to drive improvements and quality culture
Effective communication skills (Written & Verbal) - should be able to communicate with various levels in the organization at the same time
Prioritizing and Organizing Skills
Attention to details
Ability to accelerate change
Ability to work with a team
Analytical and problem-solving skills
Leadership Skills to lead a team
Exposure to quality and understanding of quality resources & their requirements
Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools
