Job Description
Must have led high impact hyperscale Process Excellence and Digital transformation programs Lean Six Sigma Black Belt certified.
Excellent interpersonal skills, high impact comms
Exposure on solution/business development pursuits viz. RFPs, consulting assignments, etc in F&A domain is a must
Good hands-on exposure in either of digital interventions (RPA, workflow solutions, Content Extraction, Conversational AI, etc.)
Responsible for developing digital transformation strategy
Conduct process diagnostics/ brainstorming sessions to identify the digital opportunities at client / engagement level, planning and execution of projects and managing digital transformation program
Drive transformation projects in aligned account and be informed on the developments in transformation programs and contribute in developing a business strategy and plans by providing improvement advice and expertise.
Work closely with senior stakeholders across clients and EXL spanning operations, digital, analytics and other teams to identify changes and drive onshore/ offshore transformation projects Identifying Digital tool implementation, point automation opportunities and driving it to conclusion
Identify and project manage end to end from identified opportunities till implementation stage by coordinating with Development team Support in process enhancement to ensure effectiveness and implement strategy to better customer experience
Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking Business development in select areas; support in RFP, RFI responses from Digital transformation perspective
Active participation in client visits, showcasing transformation case-studies, industry awards, etc.
