Assistant Vice President

Early Applicant

Exp: 13-16 Years

Job Description

AVP- Risk Adjustment - Coding

Additional Skills

Key Functions And Responsibilities

Manage the day-to-day operations to meet the monthly client deliverables with agreed SLA's
Monitor the resource utilization across the project and create action plans to improve.
Leading mentoring and monitoring the performance of AM, LAM, Managers and, Sr. Mangers to ensure efficiency in process operations.
Review the quality metrics and implementing the best practices to improve the SLA's
Mapping client requirements, identifying the improvement areas and implementing the measures to maximize customer satisfaction.
Understanding the customer pain points and provide innovative solutions to improve customer service level.
Motivates high performance among team members and organizing quality circle activities.
Preparing and submit project performance report in the leadership review
Conducting monthly review meeting with client and ensures the action plan implemented for all open items.
Create a backup team for all process by effective cross training to build the additional capacity
Identify the hiring requirement basis the volume forecast and coordinate with leadership and hiring team.
Review progress of attrition action plan and check effectiveness
Adhering to meet the revenue forecast across the projects.
Implementation of automation opportunities identified by team by coordinating with respective stake holders.
Standardizing the project level reports.
Ensuring Skip level meeting with Team and immediate Reportees
Ensuring the compliance adherence across projects