Role & Responsibilities
- Build and maintain high energy positive team spirit, strengthen bonding between artists and other team players.
- Managing the day-to-day operations of the studio, including overseeing walk-in clients and providing exceptional service to customers to turn them into repeat clients.
- Manage studio atmosphere and hygiene as per the company standards, keeping the Aliens vibe alive all the time.
- Provide personalized customer service to create an immersive experience for each customer.
- Strictly adhere to studio operational SOPs & Processes
- Handle inbound queries of the clients, manage appointments, book consultations.
- Arrange training sessions for the artists for their skill development.
- Developing and implementing sales strategies to increase studio sales & following up with potential sales leads.
- Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times.
- Coordinating with the design team and clients to deliver designs on time and meeting client expectations.
- Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes.
- Managing customer complaints and objections in a professional and efficient manner.
- Providing daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio's performance.
- Accurately maintaining the CRM and data entry to improve data health and drive data-driven decisions for business growth.
- Managing daily cash, depositing it in the bank, and updating the records.
- Maintaining employee accommodation provided by the company, and being responsible for keeping it clean and free of nuisances. Mandatory Skill Sets:
- Graduate (Any Stream)
- Preferred Industry - Real Estate / Automobile / Jewellery, Not specific but good to have.
- Good knowledge/background of the retail industry experience is preferred.
- Excellent verbal, written and interpersonal communication skills.
- Must be self-motivator and self-starter.
- Focused on Sales & Quality customer service.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Prior experience in a similar role, such as customer service, sales, or operations management, could be beneficial.
- Ability to multitask and successfully operate in a fast paced, team environment
Skills: reporting,crm management,interpersonal communication,sales leads follow-up,sales strategies,communication skills,time management,operations,studio,cash management,operations management,team management,training,customer service
