1. Ensuring high levels of customer satisfaction through excellent service
2. Responsible for facilitating and supervising daily operations at a store
3. Maintain store staff by recruiting, selection, orientation and Training
4. Communicate with 3rd party vendors about rider hiring and highlighting the issues
5. Must be able to communicate well over the email
6. Should be able to work on excel
7. Keep Track of quality, quantity, stock levels, delivery times, transport cost and efficiency
8. Should be able to manage the pool of delivery bikers internal and 3rd party
9. Oversee stock receiving from Distribution center and storage process
10. Should be carrying out a stock count process as per company policy
11. Route Planning, Order Management
12. Keep track of delivery and store metrics
13. Stock inventory management. ,Monthly inventory stock taking ,Dispatch Knowledge ,Communication with the Sales Team.
KRA --
Track and optimize fill rates
Lead team of analysts for forecasting daily orders at stores
Lead dark stores opening and analysis of neighborhoods to select locations to open stores
Handling, Delivery and Inventory Control
Lead hiring initiatives.
Preferred Experience/Skills:
Must have at least min 2 - 3years of Store Operations Experience
Must have ecommerce / QSR / FMCG experience managing dark store inventory and tracking experience
Must be proficient Excel and data analysis
Must have experience with handling Delivery Fleet.
