Marriott is looking for Assistant Reservations Manager to join our dynamic team and embark on a rewarding career journey
The Reservation Manager is responsible for overseeing the reservation process, managing reservations, and ensuring efficient operations within the reservation department
They will work closely with the sales team, front desk staff, and other departments to ensure accurate and timely bookings, handle customer inquiries, and optimize room occupancy
The Reservation Manager plays a crucial role in providing excellent customer service, maximizing revenue, and maintaining a smooth reservation process
Key Responsibilities:Oversee the reservation department and manage a team of reservation agents
Monitor and manage room inventory to maximize occupancy and revenue
Ensure accurate and efficient processing of reservations, including online bookings, phone reservations, and group bookings
Respond to customer inquiries and resolve any issues or concerns related to reservations
Collaborate with the sales team to develop pricing strategies, promotions, and packages to attract customers and drive bookings
Maintain knowledge of hotel facilities, services, and room types to provide accurate information to customers during the reservation process
Utilize property management systems (PMS) and reservation software to manage bookings, track availability, and generate reports
Analyze reservation data and reports to identify trends, patterns, and opportunities for improvement
Train and mentor reservation agents, providing guidance on reservation policies, procedures, and customer service
Collaborate with other departments, such as front desk, housekeeping, and revenue management, to ensure seamless operations and guest satisfaction
Qualifications and Skills:Bachelor's degree in hospitality management, business administration, or a related field
Relevant certifications are a plus
X years of experience in hotel reservations, front office, or a related role, with demonstrated leadership and supervisory experience
Strong knowledge of hotel reservation systems and software (, Opera, Amadeus, Sabre)
Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders
Strong organizational and time management skills, with the ability to handle multiple tasks and priorities
Attention to detail and accuracy in processing reservations and maintaining records
Familiarity with revenue management principles and strategies to optimize room rates and occupancy
Customer-focused mindset with a commitment to providing exceptional service
Problem-solving and conflict resolution skills to address customer inquiries and resolve issues
Ability to adapt to changing circumstances and work in a fast-paced environment
