Assistant Relationship Manager

About Us:

At RERA Easy, we are leading the transformation of real estate compliance. Our journey began with a focus on RERA consulting and has evolved into a premier force in the industry, delivering innovative solutions that streamline and enhance the compliance process.

Our expertise encompasses Chartered Accountancy, Legal Advocacy, Architecture, and Engineering, supported by a dedicated team of over 80 professionals. Our diverse team is instrumental in simplifying the complexities of the Real Estate (Regulation and Development) Act, of 2016, and setting new benchmarks in real estate compliance.

Recognized as a Great Place to Work for 20242025, we are committed to fostering a positive and dynamic work environment where our team thrives. Our mission is to advance the real estate sector through innovative strategies, cutting-edge technology, and exceptional client dedication.

At RERA Easy, we are not just facilitating compliance; we are shaping the future of real estate excellence.

Discover more about us at www.reraeasy.com.

Job Description:

We are seeking a proactive and experienced Assistant RelationshipManager to act as the primary liaison between clients and our internal teams. This role is crucial in ensuring seamless communication and task completion, managing document collection, handling payment follow-ups, and maintaining detailed records. The Manager will also focus on strengthening client relationships, identifying upselling opportunities, seeking referrals, and addressing client queries promptly to drive business development and growth.

Key Responsibilities:

Client Coordination:

Serve as the primary point of contact for clients, providing support and facilitating smooth communication with internal departments.

Assist clients in coordinating with technical and other internal teams to ensure efficient task completion.

Document Management:

Collect all required documents from clients for internal teams.

Ensure timely and accurate submission of documentation.

Payment Follow-Up:

Manage and track payment follow-ups with clients to ensure timely receipt of payments.

Address any payment-related issues or queries from clients.

Daily Reporting:

Prepare and deliver daily reports on task statuses, client interactions, and project updates.

Maintain accurate records of all tasks, their statuses, and pendencies.

Email Communication:

Handle email communication with clients, providing updates, responding to inquiries, and ensuring clear and effective correspondence.

Client Relationship Management:

Conduct regular meetings with clients to strengthen and maintain healthy relationships.

Address client queries and resolve issues promptly and effectively.

Upselling and Business Development:

Identify opportunities to upsell additional services to existing clients.

Seek referrals from current clients to generate new business and expand the client base.

Query Resolution:

Respond to and resolve client queries on priority to ensure high levels of client satisfaction.

Skills:

Excellent written and verbal communication skills.

Strong organizational and time-management abilities.

Proficiency in Microsoft Excel and Word.

Ability to manage multiple tasks and projects simultaneously.

Attention to detail and accuracy in documentation.

Attributes:

Proactive and solution-oriented with a focus on client satisfaction.

Strong interpersonal skills with the ability to build and maintain client relationships.

Willingness to learn and adapt to new processes.

Professionalism in client and internal interactions.

Additional Information:

Training: Comprehensive training will be provided for all job functions, including client relations management and internal procedures.

Qualifications:

Education: MBA or equivalent degree.

Remuneration: Competitive and based on experience.

Company Culture: We are committed to maintaining a strong ethical foundation built on professionalism, transparency, and mutual respect. By cultivating a culture of trust and collaboration, we strive to create a dynamic workplace where every individual is valued and empowered to contribute to our collective success.

Job Types: Full-time, Permanent

Benefits:

• Life insurance

Schedule:

• Day shift
• Morning shift

Application Question(s):

• Mention your current monthly salary (net inhand)
• Mention your notice period.
• Residential Location

Experience:

• work: 2 years (Required)

Work Location: In person