Assistant Manger

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Assistant Manger/Manager, Training

In this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business

Responsibilities

• Conducts annual training and development needs assessment


• Work with client closely to launch any new training program without any business disruption


• Accountable for the team of Quality Auditors and own the entire range of Quality Activities


• Participate in the transition tollgate calls to ensure readiness from Knowledge Transfer standpoint


• Ensure Training Plans/ Learning Paths are adhered for all new hires


• Support SOP creations/Update & Exception trackers for all new and stable processes


• Create daily/weekly dashboards on training progress during Knowledge Transfer and share it with internal & external stakeholders


• Create action plan for people missing the SLAs during Pilot stage i.e. post process training completion


• Lead all the Training/Quality/Policy improvement projects


• Be a consultant for business and advice process improvement ideas


• Develops and monitors spending against the budget


• Obtains and/or develops effective training materials utilizing a variety of media


• Trains and coaches managers, supervisors and others involved in employee development efforts.


• Plans, organizes, facilitates and orders supplies for employee development and training events.


• Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.

Qualifications we seek in you

Minimum qualifications

• Any graduate /Post Graduate degree or equivalent with a solid academic record


• Relevant experience in the BPM/ Service Industry, with experience in a Training/Quality, Learning & Development role

Preferred qualifications

• Effective probing skills and analyzing / understanding skills


• Problem solving skills with customer centric approach Demonstrated proficiency Must be able to work on a flexible schedule (including weekend shift)


• Excellent attention to detail.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on , Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.