Assistant Manager - WFM Performance Reporting & Analytics

Audit and Process Improvement
Identify areas of process improvements & standardization & implement the requisite changes
Perform Audits - Process wise Time Motion Studies & validate all performance exceptions
Process wise documentation of SOPs for all reports
Identify and implement opportunities to migrate manual process/exception workflow to Support Central/online portals
Reports, MIS
Database Management at various channels
Prepare MIS accurately as per defined timelines and circulate to relevant stakeholder by regular review of DL.
Generate Critical reports (which covers financial inputs), Executive Dashboards for Senior Management covering all key business metrics
Ensure policy and process adherence in Reports, MIS preparations.
Identify opportunities to automate maximum reports & MIS reduce non value added activities
Set up & monitor Tracking mechanism for Timeliness & accuracy of the the reports
Facilitate New reporting requirements from Key Stakeholders & build logics for the same
Ensure Data and analytics support for the Customer Services team
Stakeholder Management
Coordination with various teams for any new reporting requirements or modifications in current reports
Come up with improvement opportunities basis observations.
Managing and delivering adhoc request from line and other teams