About _VOIS:_VOIS Intro
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
Responsibilities
Job description
- Act as the Platform team member for the day-to-day administration of the SuccessFactors system, managing approved changes, dealing with defects and issues.
- Under the guide of the Lead Platform Architect, partner with DevOps teams, Global HR Business Process Owners and HR SME community to design and deliver high quality solutions through system configuration and release management meeting overall business requirements from Projects and Agile development cycles.
- Engage with the Lead Superusers to ensure issues that they cannot resolve locally, are dealt with in a timely manner.
- Manage SuccessFactors security roles approvals in line with design framework and execute any agreed changes to the security settings for roles.
- Ensure the access request process to HR IT systems is managed robustly and is compliant with IT policies.
- Manage SF inbound and outbound interface connectivity and ensure any interface errors are fixed with no impact to downstream processes.
- Support on vendor driven product changes: historic examples include SAP DC migration, SF new style homepage deployment, deployment of IAS+IPS.
Skills And Experience - Important
- Experience of supporting and operating a multi-tier multi-vendor HR IT landscape.
- Minimum experience 4 years of SF configuration and tech support.
- Experience of solving defects and issues in SuccessFactors raised by the end users and other tech support teams.
- Good understanding of how the RBP framework within SuccessFactors works and experience of managing RBPs.
- Good knowledge of Cloud release management and the administrator requirements.
- Good understanding of HR ecosystem, process and services and the employee lifecycle.
- Strong attention to detail and outstanding investigation and problem-solving skills.
- Excellent time management skills and multi-tasking to prioritize daily assignments as well as ongoing projects.
- Good interpersonal skills, emotional intelligence and cultural awareness required for working in a multi-country, multi-cultural environments.
About _VOIS India:_VOIS Centre Intro
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
_VOIS Equal Opportunity Employer Commitment India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Who We Are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
