Assistant Manager - Service Sales

Coordination of UPS Breakdown Services, emergency Calls Installation, maintenance of UPS.

Day to day monitoring of Pan India Breakdown complaints of channel partners & national service providers.

Breakdown calls analysis and preparation of product- wise Field Failure reports

Warranty failure & repeat call analysis with quality team.

Understanding & meeting the Spares, Skilled Manpower, Tools requirement from regional team, channel partners & service providers to get the complaint closed as per defined TAT

. Monitoring Customer Survey through Qualtrics of project installation & breakdown complaints.

Monitoring of Key customers breakdown calls to ensure closure within timeline to maintain SLA

. Monthly review meets with key customers & presenting monthly data and taking action on MOM and resolving the same within timeline shared by customer.

Handling operational & service delivery support to Global customers.

Drive the channel partners & service provider s quarterly audit.

Spares support, follow up & spares delivery to regional office & service providers as per the SLA.

Co-Ordination with product team and technical team for product related query or solutions. Soft skills:

Good communication skills & coordination with internal & external team members.

Proficiency in Excel, word document & Power point for the monthly internal & external customer meeting.