Site Audit and Process Improvement
A. Conduct site audits covering all the regions (EPD Services) to ensure compliance with standard procedures.
B.Continuous improvement in site- processes and procedures.
C.Deployment of installation checklist and SOPs/FQAPs
Efficient customer complaint resolution and prevention
A. Promptly address critical customer complaint of EPD
B. Effective root cause analysis (RCA) by visiting customers sites and investigations of failures causes.
C. Preparations of RCA report along with CAPA
Establish Service Index for Service Contractors (EPD) and Improvement
A. Annual skill evaluations to assess the proficiency levels of cable jointers.
B. Comprehensive skill matrix based on jointers evaluations.
C. Identify training sessions requirements based on skill evaluation results and site observations.
D. Coordinate with relevant departments to organize targeted training sessions and ensure all cable jointers complete their assigned training modules
Customer Complaint Module
A. Effective review of Customer Complaint closure with CCMs aiming for a minimum 80% closure of customer complaint in the CCM portal
B. Weekly status of customer complaint report to all stakeholders
Process Improvement
1. Facilitate quarterly cross-region workshops to share best practices and foster collaboration among teams.
2. Lead the implementation of at least two process improvement initiatives annually, aimed at enhancing efficiency and quality standards.
