Assistant Manager Service - Appliances Job Job Details | Hafele India Private Limited Search by Keyword Select how often (in days) to receive an alert: Assistant Manager Service - Appliances Job Apply for Job Enter your email to apply Bangalore, Karnataka, IN Hafele India Private Limited
KEY PURPOSE OF THE JOB (POSITION SUMMARY)
The position is primarily responsible for developing and managing the entire service operations of the assigned region The role holder would be responsible to ensure customer satisfaction by providing efficient and professional after sales and service support to the consumers.
KEY RESULT AREAS
- To ensure service deliverance and achievement of Key Processing Index targets.
- To set the KPI goals to the service franchisees for smooth service operations and monitor the same.
- To give best sales support to all partners, stakeholders and customers.
- To ensure all the Service Engineers are well trained, technically qualified and groomed well in soft skills
- To provide timely support to the service partners and keep them updated on the company policies and processes.
- To ensure service centers are planned spare MSL and support in commercial issues
- To ensure all Service Engineers meet the basic Hygiene Factors including proper grooming.
- To ensure Service Network Expansion based on the sales plan and business need
Below listed are the tasks and responsibilities specific to your position.
STRATEGIC
- To ensure service deliverance and achievement of Key Processing Index targets.
- To set the KPI goals to the service franchisees for smooth service operations and monitor the same.
- To give best sales support to all partners, stakeholders and customers.
- To ensure all the Service Engineers are well trained, technically qualified and groomed well in soft skills
- To provide timely support to the service partners and keep them updated on the company policies and processes.
- To ensure service centers are planned spare MSL and support in commercial issues
- To ensure all Service Engineers meet the basic Hygiene Factors including proper grooming.
- To ensure Service Network Expansion based on the sales plan and business need
6. To evaluate monthly calls for Franchisee Claims, ensure timely payment to Franchisee and resolve commercial issues:
To create awareness about toll free number at trade To submit Claim report on time To ensure timely payment to Service Franchisees by coordinating with Accounts department. OPERATING NETWORK ROLE REQUIREMENT
ESSENTIAL QUALIFICATION BE, B. Tech, Diploma Electrical, Electronic, Electronics and Communication 
