Assistant Manager - Quality

Review and approve the sampling strategy that suits the business requirement

Decide on the Calibration Process and variance target

Review and approve the Quality Standard Document

Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)

Ensure that the Quality Process adheres to the Quality Standard

Regular Performance Review of QA/AM/DM

Conduct skip level meetings with the advisors and QA's

Attend LA Training and BPET Training roadmap for self-development

Complete the GB certification and role roadmap

Drive high impacting six sigma and Lean Projects

Mentor team members to improve performance and behavior

Understand VOC/VOE and implement actions to improve the performance on them

Participate in WNS BPET initiatives

Regular interaction with clients and maintain good relationship

Deploy standard Quality Framework

Initiate and mentor vertical level initiative

Assist the Operations team during migration in terms of base lining and QA identification