- The Assistant Manager, Payment Posting in the US Healthcare RCM is responsible for overseeing the daily operations of the payment posting team. This role involves ensuring the accurate and timely posting of payments, adjustments, and denials to patient accounts, as well as managing the team to meet performance and quality goals. The Assistant Manager will work closely with other RCM departments to resolve discrepancies and improve processes.
Essential Functions And Tasks
Team Leadership:
- Supervise and mentor a team of payment posting specialists.
- Assist in the recruitment, training, and evaluation of team members.
- Monitor team performance, providing regular feedback and coaching.
Payment Posting Operations:
- Ensure accurate and timely posting of all payments, adjustments, and denials.
- Review and reconcile electronic remittance advice (ERA) and manual payment batches.
- Resolve discrepancies between payments posted and bank deposits.
- Oversee the application of contractual adjustments, patient payments, and insurance remittances.
Process Improvement:
- Identify and implement process improvements to enhance efficiency and accuracy.
- Collaborate with other RCM departments (e.g., billing, collections) to streamline workflows.
- Monitor and report on key performance indicators (KPIs) and metrics related to payment posting.
Compliance and Quality Assurance:
- Ensure compliance with all relevant laws, regulations, and company policies.
- Conduct regular audits of payment posting activities to ensure accuracy.
- Address and correct errors in a timely manner to minimize financial impact.
Communication and Collaboration:
- Act as a liaison between the payment posting team and other departments.
- Address escalated issues from the payment posting team and work towards resolution.
- Prepare and present regular reports on payment posting activities to senior management.
Education And Experience Requirements
- Any bachelor's degree.
- Minimum of 8 years of experience healthcare revenue cycle management.
- Minimum of 2 years of experience in a supervisory or management role within RCM.
- Should have worked on end-to-end process.
- Strong understanding of revenue cycle processes and regulatory requirements.
- Excellent analytical and problem-solving skills.
- Proficient in data analysis and reporting tools.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Certification in Healthcare Revenue Cycle (e.g., CRCR) is a plus.
Knowledge, Skills, And Abilities
- Strong organizational and project management skills.
- Detail-oriented with a focus on continuous improvement.
- Ability to manage multiple projects and meet deadlines.
- Strong time management skills.
- Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.
Physical Demands:
- Office environment with occasional travel for training and audits.
- Flexible working hours may be required to meet project deadlines.
Ventra Health
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at [Confidential Information] to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/ .
