Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Job Description:
- Total Experience of more than 5 years
- Handled a team of 15 to 20 members (Direct Reportee's)
- Should have experience managing Contact Center Operations
- Ensure the department resource is used appropriately to manage daily workloads and hit service targets, supporting your Manager with recruitment and the daily running of the department
- Provide guidance and support to your team through continued performance feedback to ensure they display a high level of functional and technical expertise when handling all front line and back office tasks
- Monitor, drive and record the performance results, displaying a proactive approach to coaching
- Support across your own team and other departments by sharing information and expertise where required
- Identify training needs amongst your team and providing necessary feedback for those training needs to be addressed appropriately
- Maintain an appropriate level of knowledge regarding our products, procedures, service, system and frameworks
- Support and embrace change/continuous improvements across the department
- Any other tasks deemed appropriate by the Line Manager
Qualifications
Graduate.
