Job Description
Enhanced Due Diligence on High Severity Fraud Alerts:
- Perform enhanced due diligence by leveraging Bureau, Alternate sources of data including bureau reports, EPFO, online validation in public databases, national hunter internal & external databases to identify anomalies and prevent fraudulent activity such as account / identity take over, 1st-party / 3rd-party frauds, online frauds
- Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
- Report/flag-off fraud patterns & report the same to team leads/analytics team for preventive action
- Ensure adherence to regulatory compliance on KYC and transaction monitoring
- Fraud awareness to customers to safeguard them against potential fraud threats
- Interact with merchants, Acquirers and Law Enforcement Agencies (LEAs) for transaction Reversal cases and raising red alerts for ongoing frauds
Process Excellence
- Ensure application and transaction fraud alert decisioning
- Ensure adherence to process SOPs & customer contact policies
- Identify and suggest improvement areas for increased fraud mitigation, increased merchant reversals share with team leads/process leads for evaluation & implementation
Measures of Success (Define the Outcomes expected of the role)
- Productivity (No. of cases decisioned/Actioned in a day) as per MOU
- Fraud Decisioning Accuracy
- Fraud Catch Rate
- False Positive Rate
- Fraud trends highlighted and process improvement opportunities suggested
- Process Adherence as per MOU
Minimum Qualification : Graduate in any discipline from a reputed and recognized institute / University.
Overall Experience: 3-5 Years
Relevant Experience with respect to the role: 1-2 Years in Fraud Risk Management
Preferred Industry (If any) : Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce 
