Assistant Manager_Manager - Client Services Audit Confirmation APAC

nAbout Businessline/Function :

nClient Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services

nJob Title:

nClient Service Representative

nDate:

n 2024

nDepartment:

nClient Engagement & Protection - ISPL

nLocation:

n Mumbai / Chennai

nBusiness Line / Function:

n CIB Corporate and Institutional Banking

nReports to:

n(Direct)

n Head of Client Services ISPL

nGrade:

n(if applicable)

n(Functional)

nNumber of Direct Reports:

nDirectorship / Registration:

nNA

nPOSITION PURPOSE

nWithin the Global Banking Client Management division of BNP Paribas CIB,Client Service Support team's objective is to provide our clients with a top of the range service

nThe Audit Request team is responsible for the production and distribution of audit confirmationsto Auditors for Global Banking products and Corporate Banking products for the APAC regions.

nThe team is also the entry point for any enquiry from clients and auditors regarding their Audit confirmations for the scope of products mentioned above.

nResponsibilities

nDIRECT RESPONSIBILITIES

nManage client queries related to Audit Confirmations

• Ensure any request regarding Audit Confirmations is processed as per our service levels agreements.
• Maintain a close relationship with VIP clients

nProduce day to day services Audit Statements

• Ensure the audit reports parameterization in systems in accordance to the current procedures

nacross asset classes and ensure the correct and timely production and delivery of these reports

• Ensure daily controls and distribution.

nEnsure Operational efficiency

• Maintain, enhance and develop relevant operational related policies and procedures.
• Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure
• processes
• Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)

nCONTRIBUTING RESPONSIBILITIES

nMaintain internal network

• With the RMs dedicated to the client to get an accurate and updated understanding of the client needs
• With Back and Middle Offices to ease problem solving through a partnership based relation
• Share and disseminate the common objective of global client satisfaction

nAchieve Client Satisfaction

• Advocate for client while upholding bank policy and industry regulation

nKey contributions

• Maintain and develop relationships with internal stakeholders (RM, CSD, Credit team & Marketers etc.)
• Contributes to the development of systems (bring ideas re. new functionality to improve the system)
• Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas
• Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
• Be open minded and suggest ways to continually streamline and improve the process.

nTECHNICAL & BEHAVIORAL COMPETENCIES

• Work experience in Global Markets & Global banking Ops of which 2+ years in a client facing role
• Excellent professional knowledge of full end-to-end operational processes (pre- and post-trade) for Financial Services.
• Strong experience of Financial Institutions and Global Banking products an advantage and ability to apply the knowledge to improve our processes and procedures.
• Strong people management skills and ability to influence senior stakeholders within BNPP functions as well as at client level.
• Client focused mind set with excellent communication and relationship management skills
• Excellent coordination, prioritization and multi-tasking skills
• Experience of interacting with clients on phone and email and ideally experience of hosting client calls and/or meetings
• Work autonomously and successfully to manage team workload
• Experience of compiling and presenting data to clients and/or internal management
• Strong analytical and problem-solving skills
• Clear communicator with ability to convey messages succinctly

nSPECIFIC QUALIFICATIONS (IF REQUIRED)

• 2+ years in a client facing role
• Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
• Expert in English language (verbal and written)
• Advance knowledge of Microsoft PowerPoint and Excel suite

nSkills Referential

nBehavioural Skills: (Please select up to 4 skills)

nClient focused

nAbility to collaborate / Teamwork

nCommunication skills - oral & written

nAbility to synthetize / simplify

nTransversal Skills: (Please select up to 5 skills)

nAbility to develop and adapt a process

nAbility to understand, explain and support change

nAnalytical Ability

nChoose an item.

nChoose an item.

nEducation Level:

nMaster Degree or equivalent

nExperience Level

nAt least 3 years

nOther/Specific Qualifications (if required)