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Primary Role & Responsibility
Minimum Qualification
Job Summary
Role primarily involves applying cash on AR systems, understanding of Legacy systems, and doing basic to complex reconciliations. The role also involves resolving queries relating to unidentified cash / bank receipts and escalating as and when necessary. It also involves people management.
Delivering results as per Service Level Agreement targets / timelines will be a key with focus on Customer Satisfaction and quality of transactions.
Key Accountabilities
- Ensure that the process transactions are processed as per standard procedures and review all invoices for payments
- Ensure timely cash application
- Identify and make necessary adjustments
- Strong reconciliation knowledge
- Ensure to interact with customer to resolve outstanding issues/AR
- Through knowledge of accounts receivables / general ledger system and procedure
- Ensure that the assigned targets in accordance with KSFs are met
- Ensure adherence to Company Policies and Procedures
- Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
- Any other essential function that may occur from time to time as directed by the Supervisor
- Graduate with at least 1.5 years of education (B.Com, CA Inter) or diploma in any stream
Minimum Experience
Technical Skills
Soft Skills
Desirable Skills
Product/Process Specific
- Minimum 5-7 years of experience in F&A with skill set to execute specific O2C task (example, Invoice generation /Cash applications, collections etc.) along with people management. Periodical training to be provided related to F&A and Insurance vertical and regularly updated with ongoing industry trends.
- Possesses necessary knowledge of business concepts to effectively perform the job
- Comprehension skills should be able to read, interpret business documents
- Job Knowledge of the Insurance industry in United States is preferred
- Excellent AR and bank reconciliation exposure
- Experience of AR legacy system is preferable
- Good experience on AR collections & cash posting
- Proficiency in English
- Excellent Communication / interpersonal skills
- Data gathering ability/ Eye for detail
- Capability to communicate with large teams.
- Process Excellence Methodology.
- Appreciation of the domain needs of the process and its key drivers.
- Reasonable level of business perspective regarding the internal functioning of BPO/EXL.
- Good networking capability and Client facing skills. Goal oriented
- Good Computer navigation skills, keyboarding skills
- Should be familiar with MS Office
- Self-disciplined and result oriented
- Ability to multi task
- Ability to work effectively as part of a team
- Strong analytical skills
- Attention to detail especially during transaction processing
