Key Responsibility Areas Including Preferred Skills And Experience
Should be able to manage and execute process and business level goals, to achieved agreed performance metrices.
To ensure complete operations management including any escalation w.r.t. any operational issue along with performing against all SLAs.
To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at a short notice by re-aligning priorities.
Provide coaching and feedback to team members to enable them to improve their performance.
Cash Posting, Remittances, Cash allocation.
Cash Reconciliation, Query Management, Account maintenance, Ceded Payments and reporting
Competencies
Working knowledge of credit management, cash allocation, debt management and collections, bank reconciliations (either of the 2 or 3)
London market experience is preferred.
Responsible for Broker Relationship Management and any query they might have related to payments, commission or debt related.
Ensure to meet process SLA's and client VOC.
Excellent Communication Skills (Verbal and Written)
Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
