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EXL IT service management

Assistant Manager

EXL IT service management
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 3-5 Years
Pune, India(estd)

ITES/BPO/Call Center

(estd)
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Job Description

  • Quality Checking/ Quality Analysis for the team members
  • Preparing root cause analysis on the errors and action plan to improve the accuracy scores
  • Meeting the month end targets on quality checks as a team
  • Manage team and ensure quality and productivity targets are met
  • Preferred knowledge of the UK Lloyds insurance industry
  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame
  • Provide inputs on process and system to the team members.
  • Client Interaction, where required at the level of Supervisors
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Collect and provide data required for various audits like ISO/COPC etc.
  • Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy
  • Handle escalations

More Info

Industry:ITES/BPO/Call Center

Function:Insurance

Job Type:Permanent Job

Skills Required

Productivity
Compliance
Data Collection
Root Cause Analysis
Quality Analysis

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Date Posted: 18/10/2024

Job ID: 96811059

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About Company

EXL IT service management
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At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217&#x3B;re your business evolution partner&#8212&#x3B;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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