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EXL IT service management

Assistant Manager

EXL IT service management
Early Applicant
  • 2 hours ago
  • Be among the first 50 applicants
Exp: 2-4 Years
Noida, India(estd)

ITES/BPO/Call Center

(estd)
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Job Description

    • Monitor transactions on a ongoing basis and take corrective steps where necessary or make incremental improvements.
    • Provide coaching and feedback to team members to enable them to improve their performance.
    • Assist new hires such that they are productive on the floor in the shortest possible time frame.
    • Handle escalations.
    • Provide inputs on process and system to the team members.
    • Client Interaction, where required at the level of Supervisors.
    • Ensure compliance with internal policies and procedures, external regulations and information security standards.

  • ole primarily involves AR Cash Application/Billing processing (applying payments to the Customer account or Creating Draft/Final Invoices to be sent to the Customer/Onshore team) and creating analysis for Applied/Un-applied, on account transactions with ageing for all agencies within Shared Service Centre as per expected Service Levels (Efficiency, TAT and accuracy levels) to the Business by:

    • Compliance to client policies
    • Mailbox/query management
    • Collaborating with onshore team in ensuring clearance of discrepant items
    • Timely escalations and guiding for resolution
    • Monthly reporting
    • Strengthening Controls to ensure no/minimum exceptions, as agreed with client
    • Preparation of Desk Top Procedures / Standard Operating Procedures (SOPs)

More Info

Industry:ITES/BPO/Call Center

Function:Finance

Job Type:Permanent Job

Skills Required

Billing
Compliance
Controls
Cash Application
Analysis
Reporting
AR

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Date Posted: 26/11/2024

Job ID: 101547101

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About Company

EXL IT service management
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At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217&#x3B;re your business evolution partner&#8212&#x3B;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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Last Updated: 26-11-2024 07:57:00 PM
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