Roles and Responsibilities:
- Record and help resolve daily tickets promptly and efficiently to maintain smooth operations.
- Collaborate with cross-functional teams to troubleshoot and help resolve L1 issues.
- Coordinate with stakeholders to understand their requirements and provide appropriate solutions.
- Monitor system performance and perform quarterly test cycle.
- Document all EDM related activities for future reference and auditing purposes.
- Participate in regular team meetings and provide updates on EDM related activities.
Master data management from DRM
New sites and Hierarchy changes
Quarterly patch cycle testing
Qualifications:
- Hold a Bachelor's degree in Computer Science / Information Technology, or a related field.
- Possess 2 years of experience in managing and administering EDM applications.
- Exhibit problem-solving skills to resolve issues efficiently.
- Demonstrate excellent communication skills to effectively interact with team members and stakeholders.
- Possess strong documentation skills for auditing and future reference purposes.
- Good to have skills would include knowledge of secondary technologies related to Oracle Fusion.
- Demonstrate the ability to work collaboratively with cross-functional teams.
What we offer:
- EXL offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class consultants.
- You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth
- We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
- Sky is the limit for our team members. The unique experiences gathered at EXL sets the stage for further growth and development in our company and beyond.
