- Customer Support: Address and resolve billing inquiries and issues via phone, email, or chat.
- Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments.
- Issue Resolution: Investigate and resolve discrepancies in billing and payments.
- Documentation: Maintain accurate records of customer interactions and transactions.
- Communication: Liaise with other departments to ensure seamless resolution of customer issues.
- Compliance: Ensure all billing activitiescomply with company policies and regulations.
- Reporting: Generate and analyze billing reports to identify trends and areas for improvement.
- To work under minimum supervision and to comply with established procedures or as directed by Manager
- Adaptable to learn new document type, process, concept and skills
- Good Interpersonal Skills and Email Communication to communicate with Sales & other internal teams
- Ensure adherence to process guidelines as per agreed quality standard on all SOPs
|
